Guidelines & Terms

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Our policy on how we provide the Snail Mail service
About
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​.to, or "Snail Mail", is a marketing project from the team at Shortwave. We're a remote team that wants to change how the world communicates. Most of the time, that means working on our awesome email product. This time, however, it meant buying a stack of envelopes and mailing physical letters to people all over the world. 
Whatever works, right?
Terms of Service
This service is intended to be a fun way to help people connect with each other. It is not provided as a mission critical service or guaranteed way to deliver a letter. If you need to pay your taxes or make sure something gets to the right place on-time, you should not use Snail Mail. If you want to send a holiday card to a friend or loved one and are okay with it showing up at some undefined point in the future then you are in the right place. 
Hopefully it goes without saying, but this is the internet so we're going to say it:
We will not mail anything that resembles hate mail, offensive content, or harassment. We will use our best judgement here, but please don't put us in a tough situation. If you want to send your fiftieth unrequited love letter to someone, maybe this isn't the time. 
We reserve the right to not mail a letter for any reason. We want to help people connect with each other, but it's a free service on the internet so you kinda get what you pay for. 
We don't guarantee that a message will arrive by a given date. If you send us a holiday template we'll do our best to get it out before the holiday season, but our domain name is literally a snail so, yeah. 
We won't keep your personal mailing data around for any longer than we need to deliver the letter. We won't email you without your consent after you respond to the initial confirmation email. In short, we aren't doing this to collect a massive database of emails or addresses. We want to let people know about Shortwave and have fun doing it, but that doesn't mean we need to keep your personal information on file. 
Questions?
If you have any questions please reach out to [email protected]. 
We will do our best to respond to your question within a reasonable timeframe, but keep in mind we're going to be pretty busy mailing actual letters, so give us a couple days if we don't get back to you right away. 😄
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Last modified 8mo ago
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